Shipping policy

Shipping Policy

Effective Date: 12/9/2024

1. Introduction

At Alpha Dens we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.alphadens.com. 

2. Shipping Destinations

  • Countries We Ship To:

    • The Contiguous United States

  • Future Expansion:

    • We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

  • Domestic Shipping:

    • Standard Shipping: Free shipping on all orders.

  • No Hidden Fees:

    • All shipping costs are calculated and displayed at checkout. There are no hidden fees. 

4. Order Processing Time

  • Processing Time:

    • Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).

  • Order Cut-Off Time:

    • Orders placed before 5:00 PM EST will begin processing the same day.

  • Weekend and Holiday Orders:

    • Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

  • Domestic Shipping:

    • Standard Shipping: 5-7 business days

  • Notes:

    • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues. 

6. Shipping Methods and Carriers

  • Reliable Carriers:

    • We partner with reputable carriers to ensure your package arrives safely.

      • Domestic Carriers: UPS, USPS, FedEx

  • Shipment Tracking:

    • All orders include tracking information, which will be provided via email once your order has shipped.

  • Insurance:

    • Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly. 

7. Order Tracking

  • Tracking Information:

    • After your order has been shipped, you will receive an email containing:

      • Tracking Number

      • Carrier Name

      • Link to Track Your Package

  • How to Track Your Order:

    • Visit www.alphadens.com/track-order or the carrier's website.

    • Enter your tracking number to view the status and estimated delivery date.

  • Assistance:

    • If you have questions or need assistance with tracking, please contact our Customer Service. 

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:

    • If your package is delayed beyond the estimated delivery time, please contact us at nathan@alphadens.com or 7345450052.

  • Lost Packages:

    • If your tracking information indicates that your package was delivered but you have not received it:

      • Verify the shipping address provided.

      • Check with neighbors or building management.

      • Contact us for further assistance.

8.2 Damaged Packages

  • Reporting Damage:

    • If your package arrives damaged:

      • Take photos of the damaged packaging and items.

      • Contact us within 5 days of delivery and send information to nathan@alphadens.com

  • Resolution:

    • We will work with you to arrange a replacement or refund as appropriate. 

9. Missing Items

  • Reporting Missing Items:

    • If any items are missing from your order:

      • Contact us within 5 days of receiving your package.

      • Provide your order number and details of the missing item(s).

  • Resolution:

    • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.